Complaints
If something does not feel right, please tell us so it can be reviewed.
Step 1: Contact FINSAP
Send your complaint through the contact page or by using the contact details provided by Dan. Include your name, contact details, what happened, and the outcome you are seeking.
Step 2: External dispute resolution
If you are not satisfied with the response, you may contact the Australian Financial Complaints Authority (AFCA). Phone: 1800 931 678. Website: afca.org.au.
What happens next
Your complaint will be acknowledged and reviewed. We may ask for more information so we can understand the issue and respond properly.
