Privacy Policy
How we protect your information
Finsap Privacy Policy
Last Updated: March 21, 2025
At Finsap, we are committed to protecting your privacy and ensuring compliance with Australian privacy laws, mortgage broking regulations, and financial services standards. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our mortgage broking, buyer’s agency, and related financial services.
1. Information We Collect
1.1 Personal Information
To provide mortgage broking and property investment services, we may collect the following types of personal information:
Contact details (name, email, phone number, postal address)
Financial information (income, expenses, debts, assets)
Employment details (occupation, employer, salary, employment history)
Credit history & credit report (obtained with your consent from credit reporting agencies)
Bank statements & transaction details (to assess loan eligibility)
Identification documents (driver’s license, passport, or other ID for identity verification)
Superannuation & SMSF details (where applicable for property investment)
Property investment preferences & goals
1.2 Website Usage Information
When you visit our website, we may automatically collect:
IP address & browser information
Pages visited & time spent on our site
Referring websites or sources
Device information
Location data (if enabled on your device)
1.3 Communication Information
We collect information when you:
Contact us through website forms
Book a consultation or strategy call
Subscribe to our newsletter
Engage with our services or download resources
2. How We Collect Information
We collect information through:
Direct interactions (when you provide information to us via forms, phone calls, or meetings)
Third-party service providers (e.g., lenders, credit agencies, mortgage aggregators)
Website cookies & tracking technologies
Public sources of information
3. How We Use Your Information
3.1 Service Provision
We use your information to:
Provide mortgage broking, buyer’s agency, and property investment services
Assess loan eligibility & submit mortgage applications
Communicate with lenders, banks, and service providers on your behalf
Manage our relationship with you
3.2 Communication
Respond to inquiries and consultations
Send service-related updates
Provide newsletters & educational content (with your consent)
3.3 Compliance & Legal Obligations
Verify identity under AML/CTF laws
Comply with the National Consumer Credit Protection (NCCP) Act
Meet obligations under the Privacy Act 1988 & Australian Credit License (ACL) guidelines
Prevent fraud and unauthorised access
4. Legal Basis for Processing
We process your data based on:
Consent – When you provide clear consent for specific purposes.
Contractual Necessity – Processing required for mortgage applications or property services.
Legal Obligation – When required by law or regulatory bodies.
Legitimate Interest – To improve our services and support ongoing client relationships.
5. Information Sharing & Disclosure
5.1 Lenders & Financial Institutions
We may share your information with:
Banks & lenders to process mortgage applications
Credit reporting bodies (Equifax, Illion, Experian) to assess creditworthiness
Mortgage aggregators & broker groups to facilitate loan processing
5.2 Regulatory & Compliance Authorities
We disclose personal information when legally required to:
Australian Securities & Investments Commission (ASIC)
Australian Transaction Reports & Analysis Centre (AUSTRAC)
Government agencies, courts, and law enforcement bodies
5.3 Business Transfers
If our business is sold or restructured, personal information may be transferred to the new entity.
6. Data Security
We implement industry-standard security measures, including:
Encryption of sensitive financial data
Secure storage & restricted access controls
Multi-factor authentication (MFA) for system access
Regular security audits & compliance reviews
While we take reasonable precautions, no internet transmission is 100% secure. Please contact us immediately if you suspect unauthorised access to your information.
7. Data Retention
We retain mortgage-related data for at least 7 years as required by ASIC’s Responsible Lending Guidelines. Other personal information is retained only as long as necessary for service provision and compliance purposes.
After this period, your data is securely deleted or anonymised.
8. Your Rights
Under Australian privacy laws, you may:
Request access to personal data we hold about you
Correct inaccurate information
Request deletion of data (where legally permissible)
Withdraw consent for marketing communications
To exercise your rights, contact [email protected].
9. Cookies & Tracking Technologies
Our website uses cookies to enhance your experience. You can adjust settings via your browser.
10. Third-Party Links
We are not responsible for external websites linked on our site. Please review their privacy policies separately.
11. Children’s Privacy
Our services are not intended for individuals under 18 years of age.
12. International Data Transfers
If data is processed outside Australia, we ensure compliance with Australian Privacy Principles (APPs) and secure transfer mechanisms.
13. Changes to This Privacy Policy
We may update this policy periodically. Any changes will be reflected on our website.
14. Contact Us
15. Client Opt-In Disclosure Statement (For Mortgage Applications & Financial Services)
Why We Collect Your Information
We collect personal & financial information to assist in:
Loan & mortgage applications
Credit assessment & pre-approvals
Communication with lenders & financial institutions
Who We Share Information With
Banks, lenders & credit providers
Credit reporting agencies (Equifax, Experian, Illion)
Regulatory authorities (ASIC, AUSTRAC)
Mortgage aggregators & financial service providers
Consent to Proceed
By submitting a loan application or financial service request, you acknowledge that:
You understand how your information will be used & shared
You consent to Finsap collecting & disclosing your information as required
You understand that you can withdraw consent at any time by contacting [email protected]
Opt-Out Option for Marketing Communications
To opt out of promotional emails, click ‘Unsubscribe’ in any email or contact us directly.
